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Subscriptions

How can I sign up for a recurring subscription?

You can select either “add to cart” or “subscribe and save” on each product page. To subscribe and receive your item at desired intervals, select the “subscribe and save option.” You’ll be billed according to the replenishment cadence you choose. We’

How do I log in to my account?

Click “Account” on the top right of our website and enter your email address and password. This will log you into your account and allow you to place orders and make any desired changes to your information and settings. If you’re having trouble acces

How do I reset my password?

You can reset your password by heading to the account login page and selecting “Forgot Password.” Just enter the email address associated with your account, and we’ll send you a password reset link within a few minutes. Check your spam or promotions

Can I cancel an order that's processing or in transit?

Unfortunately, it’s impossible to cancel or reroute an order already being processed in our warehouse. We apologize for any inconvenience and appreciate your understanding. That said, if you’ve placed an order within the last few hours, we may be abl

Will I be charged for cancelling my subscription?

Nope! We won’t charge you for canceling your subscription, but be sure to cancel your subscription before 11:59 PM EST on the day before your next renewal date to avoid being charged for your next order.

How do I update my subscription's shipping address?

First, sign into your account. Head to the Subscriptions & Orders page and click on “Edit” below your current address. Enter your desired shipping address and click “Save” and you’re good to go.

How do I know if I’ve processed my order?

Once you’ve made your desired updates to your next renewal date, your subscription will process at our warehouse on the calendar day you select or the next business day if your chosen date is over the weekend. We’ll send you a confirmation email with

How can I change my subscription's account email address?

To change your account email address, email us at [email protected] and let us know your old email address and the new one you'd like to use. Once we have this information, we'll update your information for you.