Oui The People

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Contact our Customer Care team via our Contact Us Form here.

How do I submit a return?

Returns

Are you a clean brand?

Are you a sustainable brand?

Do you test on animals?

About Oui The People

What the heck is a single blade razor?

How do I use a single blade razor?

Will a safety razor prevent ingrown hairs and razor burn?

Should I shave with an oil or a creme?

How often should I change the blade?

Why is your single-blade razor so expensive?

How long does the razor last and how do I care for it?

Can I travel with a safety razor?

The Razor

How do I modify/cancel an order?

How can I check the status of my order?

How can I edit my shipping address?

My package is missing, what now?

How can I cancel an order?

Why won't my coupon code apply to my order?

Which payment methods do you accept?

Orders & Payments

Where do you ship?

How long does shipping take?

How much do you charge for shipping?

What are your shipping options?

Are your product available internationally?

Do you require a signature upon delivery?

Do you offer express shipping?

What is your estimated shipping times?

Shipping

What is your Return Policy?

Where is my refund?

How long does it take to process a return?

How do exchanges work?

How can I sign up for a recurring subscription?

How do I log in to my account?

How do I reset my password?

Can I cancel an order that's processing or in transit?

Will I be charged for cancelling my subscription?

How do I update my subscription's shipping address?

How do I know if I’ve processed my order?

How can I change my subscription's account email address?

Subscriptions

What is AfterPay?

How do I use AfterPay?

How does the payment schedule work?

What if I can't pay an Afterpay installment?

When will my items be delivered if I use Afterpay?

What products are not eligible for purchases using AfterPay?

How do I return or exchange an item purchased using Afterpay?

AfterPay

What is OTPerks Loyalty & Rewards

How do I join OTPerks Loyalty & Rewards?

When can I start redeeming my OTPerks Loyalty & Rewards?

OTPERKS LOYALTY & REWARDS - How it works

I entered my birthday, when do I receive my birthday points?

I referred a friend. Why didn't I receive points?

Do OTPerks points ever expire?

Can I use multiple discount codes with my order?

OTPERKS LOYALTY & REWARDS - Rewards

How can I check my OTPerks Point Balance?

Why aren't my points showing?

Can I combine my points from a multiple accounts into a single account?

I can't log into my account / I forgot my password.

OTPERKS LOYALTY & REWARDS - My Account

How do I submit a return?Updated 7 months ago