Once we confirm that we've received your return, we'll initiate your refund. You can expect to see the funds returned to your account in 5 - 10 business days, depending on who you bank with.

<div data-block="true" data-editor="1jv9t" data-offset-key="d9t6l-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="d9t6l-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">Once we confirm that we&apos;ve received your return, we&apos;ll initiate your refund.&#xA0;</div></div><div data-block="true" data-editor="1jv9t" data-offset-key="9q419-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="9q419-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"> </div></div><div data-block="true" data-editor="1jv9t" data-offset-key="8jhnb-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="8jhnb-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">You can expect to see the funds returned to your account in 5 - 10 business days, depending on who you bank with.</div></div><div data-block="true" data-editor="1jv9t" data-offset-key="2581o-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </div>

Where is my refund?

We do not offer exchanges. For Eau de Parfums, we recommend purchasing a discovery set on our website before purchasing a full-size bottle.

We do not offer exchanges. For Eau de Parfums, we recommend purchasing a discovery set on our website before purchasing a full-size bottle.

Exchanges

BEFORE YOU BUY. 01 Return Eligibility. Unopened, unused merchandise purchased directly from ouithepeople.com may be returned within 14 days of delivery, provided the item meets all of the following conditions:. Tamper-evident seal is fully intact and

<table style="width: 100%;"><tbody><tr><td style="width: 100%; background-color: rgb(239, 239, 239);">BEFORE YOU BUYFragrance is deeply personal. We created our Discovery Kit so you can explore every scent before committing to full size &#x2014; this is the experience we recommend for any new customer. Because we stand behind the integrity of our products, opened fragrances are not eligible for return based on scent preference. </td></tr></tbody></table> 01 Return EligibilityUnopened, unused merchandise purchased directly from ouithepeople.com may be returned within 14 days of delivery, provided the item meets all of the following conditions:<ul><li dir="ltr" style="text-decoration: none; font-family: Arial, Helvetica, sans-serif;">Tamper-evident seal is fully intact and unbroken</li><li dir="ltr" style="text-decoration: none; font-family: Arial, Helvetica, sans-serif;">Product is in original, sealed packaging</li><li dir="ltr" style="text-decoration: none; font-family: Arial, Helvetica, sans-serif;">Item arrives in the same condition as shipped</li></ul>Any item that appears opened, resealed, tampered with, or shows signs of use &#x2014; regardless of the original seal &#x2014; will not be accepted. We reserve the right to decline returns and return the item at the customer&apos;s expense.FINAL SALE &#x2014; not eligible for return, refund, or exchange: Discovery Kits, Individual samples, Limited edition items, Promotional items, Gift cards, International Orders. 02 How to Start a ReturnContact our Customer Care team via the Contact Us form and include your order number to request a return. Once approved, you will receive a prepaid return shipping label. Returns must be shipped within 7 days of approval. Returns shipped outside of this window may not be accepted.&#xA0;<table style="width: 100%;"><tbody><tr><td style="width: 100%; background-color: rgb(239, 239, 239);">We do not accept returns initiated more than 14 days after delivery. Requests submitted without approval or outside the 8-day return window will be declined.&#xA0;</td></tr></tbody></table> 03 Return Handling FeesA flat return handling fee of $12, which includes prepaid return shipping, will be deducted from all approved returns and reflects the cost of return shipping and processing. Original shipping charges are non-refundable.<table style="width: 100%;"><tbody><tr><td style="width: 100%; background-color: rgb(239, 239, 239);">Approved refunds are processed within 7&#x2013;10 business days of receiving your return.</td></tr></tbody></table> 04 Damaged or Defective ItemsIf your order arrives damaged, defective, or incorrect, please contact Customer Care within 48 hours of delivery and include:<ul><li dir="ltr" style="text-decoration: none; font-family: Arial, Helvetica, sans-serif;">Photos and video of the product and packaging</li><li dir="ltr" style="text-decoration: none; font-family: Arial, Helvetica, sans-serif;">Your order number</li></ul>Requests without documentation cannot be processed. If a confirmed defect or warehouse error is verified, we will issue a replacement or store credit at our discretion. 05 ExchangesWe don&#x2019;t offer direct exchanges. If you&#x2019;d like a different product, please process an eligible return and place a new order. Handling fees apply unless the exchange is the result of a confirmed defect or warehouse error.We always recommend using the Discovery Kit to find your perfect scent before purchasing a full-size &#x2014; it exists precisely for this reason. 06 Third-Party PurchasesProducts purchased through third-party retailers &#x2014; including Sephora, Amazon, or Nordstrom &#x2014; cannot be returned or exchanged through Oui the People. Please contact the original retailer directly. 07 Order CancellationsOrders may be eligible for cancellation within 24 hours of purchase&#xA0;by contacting Customer Care with &#x201C;Order Cancellation&#x201D; and your order number in the subject line. Please note that cancellations are not guaranteed, and once an order has entered processing or shipment, it can no longer be canceled. 08 Policy UpdatesThis policy is subject to change. We encourage you to review it before making a purchase. Continued use of ouithepeople.com constitutes acceptance of the current policy.

Returns

Where is my refund?

Exchanges

Oui the People Returns and Exchanges Policy